---
title: "Configure Gmail for alerts and tickets | Lansweeper Classic"
slug: "configure-gmail-to-send-alert-and-ticket-emails"
description: "Configure Gmail with two-factor authentication and an app password so Lansweeper Classic can send helpdesk ticket and alert emails through your account."
updated: 2026-06-12T14:34:15Z
published: 2026-06-12T14:34:15Z
canonical: "docs.lansweeper.com/configure-gmail-to-send-alert-and-ticket-emails"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lansweeper.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Gmail to send alert and ticket emails

Lansweeper On-premises includes a helpdesk ticketing system that allows you to receive and respond to tickets via email. In addition, email can also be used in Lansweeper to send [report and event log alerts](/classic/docs/send-report-and-event-log-alerts).

From June 2022 onward, Google no longer allows applications like Lansweeper to sign into Gmail using your email account and account password. Instead, two-factor authentication and an app password should be set up in your Google account.

## Configure Gmail settings

1. Log into your Google account and browse to your security settings. You can do so directly by clicking this link: [https://myaccount.google.com/security](https://myaccount.google.com/security).
2. In the **Signing in to Google** section of the page, select **2-Step Verification** if not already enabled.
3. Select **Get started** button and enter your account password again as instructed.
4. Follow the on-screen instructions to link your phone to your email account as a second factor of authentication. Don't forget to enable two-factor authentication once your phone has been verified.
5. Go back to your Google security settings. You can do so directly by going to [https://myaccount.google.com/security](https://myaccount.google.com/security).
6. In the **Signing in to Google** section of the page, select **App passwords**. You can do so directly by going to [https://myaccount.google.com/apppasswords](https://myaccount.google.com/apppasswords).
7. Enter your account password again as instructed.
8. In the **Select app** drop-down menu, choose **Other (Custom name)**.
9. Submit "Lansweeper" or another descriptive name for your app and select **Generate**. Copy the app password displayed in the resulting pop-up and select **Done**.
10. You are now ready to use your newly generated app password in Lansweeper. When setting up your helpdesk mail server under **Configuration > E-mail Settings** or your email alert server under **Configuration > E-mail Alerts**:
  - Choose Gmail from the **Select standard configuration** drop-down menu.
  - Submit your email address in the User field.
  - Submit your app password, not your Google account password, in the Password field.
  - Submit any other required settings.