---
title: "Find your case number | Lansweeper Classic"
slug: "find-your-case-number"
description: "Find your Lansweeper case number and case reference number in the automated email reply, and learn how to contact customer service for billing help."
updated: 2026-06-11T19:44:49Z
published: 2026-06-11T19:44:49Z
canonical: "docs.lansweeper.com/find-your-case-number"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lansweeper.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Find your case number

When you contact the Lansweeper customer service through one of our available channels, you may be asked to provide your case number and/or your case reference number. You can find these numbers in the title of the automated email reply you received after sending a support request to one of our email addresses.

[The Lansweeper knowledge base](https://docs.lansweeper.com) contains a wealth of information and hundreds of articles on the Lansweeper software. You can use the available search bar to find any information you need. If you have a question or issue related to the Lansweeper software, we recommend searching through the knowledge base first, as there is a good chance you'll find the answer to your question there.

If you still cannot find the answer to your question or if you require information on your Lansweeper subscription, you can of course contact the customer service team via [our sales form](https://www.lansweeper.com/contact-sales/) or by sending a mail to [support@lansweeper.com](mailto:support@lansweeper.com). The [sales form](https://www.lansweeper.com/contact-sales/) is for billing related questions, the [support@lansweeper.com](mailto:support@lansweeper.com) email address for technical questions. Please see the screenshot below for an example of the automated email you'll receive when contacting [support@lansweeper.com](mailto:support@lansweeper.com). The case and case reference numbers are highlighted in orange within the screenshot.