---
title: "Hide the Helpdesk menu | Lansweeper Classic"
slug: "hide-the-helpdesk-menu"
description: "Hide the Helpdesk menu in the Lansweeper Classic web console when you don't use the ticketing system, so it stays out of the way for your users."
updated: 2026-06-17T09:01:11Z
published: 2026-06-17T09:01:11Z
canonical: "docs.lansweeper.com/hide-the-helpdesk-menu"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lansweeper.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hide the Helpdesk menu

From version 6.0 onward, the Lansweeper Classic software includes a fully functional helpdesk. At its core, the helpdesk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that allows people to ask each other questions and request support. It also includes a knowledge base to share articles on a variety of topics, a company news widget and a calendar to keep track of meetings, vacation days and more.

You'll notice the **Helpdesk** menu in the Lansweeper Classic web console where you can view and respond to incoming tickets. If your company has no immediate need for a helpdesk, it is possible to disable section.

## Remove the Helpdesk menu

1. Browse to the **Configuration > General Settings**section of the Lansweeper web console.
2. Tick the **Disable helpdesk menu** option in the **General** section of the page. It is the option listed at the very top of the page.
3. Refresh your web browser. The **Helpdesk** menu has now been removed from view, as you can see in the screenshot below. Helpdesk widgets have also been removed from the **Add Widgets** dashboard menu. If you decide you want to use the helpdesk at a later time, you can always re-enable helpdesk functionality by unchecking the option in the previous step. The hidden menu and dashboard options will become available again.