---
title: "Office license keys not detected | Lansweeper Classic"
slug: "microsoft-office-license-keys-not-detected"
description: "Fix Microsoft Office license keys that aren't detected in Lansweeper Classic, so they appear under Software, Scanned license keys after scanning."
updated: 2026-06-17T09:47:11Z
published: 2026-06-17T09:47:11Z
canonical: "docs.lansweeper.com/microsoft-office-license-keys-not-detected"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lansweeper.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Office license keys not detected

If your Microsoft Office license keys are not appearing in **Software > Scanned license keys**:

- [Upgrade to the latest Lansweeper release](/classic/docs/update-lansweeper-on-premises).
- [Rescan your assets](/classic/docs/how-to-scan-a-windows-computer).

If Lansweeper can still not locate your license keys, it's likely that they are not stored in the registry. In Microsoft Office 2013 and newer versions, some license keys are not stored in the registry and can not be scanned by Lansweeper.

To test whether or not your license keys are stored in the registry:

1. Open the **Registry Editor**.
2. Navigate to **HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Office** or **HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Microsoft > Office (64-bit machines).**
3. Search for **DigitalProductID** or **ProductKeys** in each registry.

If neither values exist, the Microsoft Office license keys are not stored in the registry, so they can not be scanned by Lansweeper.