---
title: "Troubleshoot Citrix scanning issues"
slug: "troubleshoot-citrix-scanning-issues"
updated: 2026-02-18T14:14:06Z
published: 2026-02-18T14:14:06Z
canonical: "docs.lansweeper.com/troubleshoot-citrix-scanning-issues"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lansweeper.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Citrix scanning issues

If you encounter issues while scanning your Citrix XenServer machines:

1. Make sure that there are no general scanning issues by ensuring [an asset was created in the web console for your computer or device](/classic/docs/no-asset-created-for-scanned-computer-or-device). Once you've confirmed an asset was created, [rescan your Citrix XenServer hosts](/classic/docs/how-to-scan-a-citrix-xenserver).
2. Use [Devicetester](/classic/docs/troubleshoot-device-scanning-issues-with-devicetester) to make sure that the Citrix XenServer host meets the [Citrix scanning requirements](/classic/docs/citrix-scanning-requirements).
3. Scan for Open Ports. Ensure that the TCP port **443 (HTTPS)** is open on the XenServer host.
4. Scan HTTPS. Ensure the Title of the machine contains the text **XenServer** or **Citrix Hypervisor**.
5. Open a command prompt on the Lansweeper scanning server as an administrator, then Telnet to the IP address of the XenServer host in question on port 443 and check if a connection between Lansweeper and the XenServer can be made. For example, if your IP address is `192.168.2.119`, enter `telnet 192.168.2.119 443` in the command prompt.