---
title: "Unable to scan SNMP on Ricoh printers"
slug: "unable-to-scan-snmp-on-ricoh-printers"
updated: 2026-02-18T14:14:11Z
published: 2026-02-18T14:14:11Z
canonical: "docs.lansweeper.com/unable-to-scan-snmp-on-ricoh-printers"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lansweeper.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to scan SNMP on Ricoh printers

If you're unable to scan SNMP on Ricoh printers:

1. Ensure that SNMP is enabled on your printer.
2. Run Lansweeper's [Devicetester](/classic/docs/troubleshoot-device-scanning-issues-with-devicetester) and resolve any issues that it discovers.
3. If Devicetester is unable to access SNMP, set the **SNMP** version to **Version 1** and select **Scan device**.
4. If you are able to access SNMP, modify your Lansweeper credentials to only use SNMP version 1. In the web console, go to **Scanning > Scanning credentials > Add new credential**.
5. In **Type**, select **SNMP (V1/V2)** and deselect **Use SNMP (v2)**. Select **Ok**.

[Run a scan](/classic/docs/scan-a-network-device). You should be able to scan SNMP on your Ricoh printer.