---
title: "WMI service is disabled on this machine"
slug: "wmi-service-is-disabled-on-this-machine"
updated: 2026-02-18T14:14:14Z
published: 2026-02-18T14:14:14Z
canonical: "docs.lansweeper.com/wmi-service-is-disabled-on-this-machine"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lansweeper.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WMI service is disabled on this machine

If the "WMI service is disabled on this machine" error occurs in the testconnection.exe tool included in your Lansweeper installation folder, it is possible that the service has been manually stopped or disabled.

To resolve this scanning error:

1. On the Windows computer you are attempting to scan, open **Windows Services**.
2. Find the **Windows Management Instrumentation** service and right-click it. Select **Properties**.
3. Set the **Startup type** to **Automatic**.
4. Start the **Windows Management Instrumentation**.
5. In Lansweeper's web console, go to **Assets**, find the Windows computer, select the checkbox next to it, then select **Rescan**.