---
title: "Freshservice Connector"
slug: "freshservice-connector"
description: "Manage tickets, problems, agents, and more with Freshservice. Utilize the API key for seamless connections and efficient support management."
updated: 2026-07-17T15:44:14Z
published: 2026-06-12T14:46:19Z
canonical: "docs.lansweeper.com/freshservice-connector"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lansweeper.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshservice Connector

Note on third‑party tools

              

We aim to provide accurate and helpful details about third‑party tools, but we can’t guarantee that this information is always complete or up to date. If you notice any discrepancies, feel free to share them in the feedback section below. For the most reliable information, please always refer to the third‑party tool’s official documentation.

**Freshservice** is a cloud based IT service management software that streamlines IT operations, automates workflows, and improves service delivery for organizations.

Use the component to manage tickets, problems, agents, and more.

## API Documentation

The component was built using the [Freshservice v2.0 API Reference](https://api.freshservice.com/#intro).

## Connections

### API Key

Connect to Freshservice using an API key.

1. Login to your Support Portal
2. Click on your profile picture on the top right corner of your portal
3. Go to Profile settings Page
4. Your API key will be available below the change password section to your right

| Input | Comments | Default |
| --- | --- | --- |
| Freshservice Domain | Add only the domain name of your Freshservice account. For example, if your Freshservice URL is [https://example.freshservice.com](https://example.freshservice.com), enter example. |  |
| API Key | Your Freshservice API key. |  |

## Actions

### Create Agent

Create a new agent.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| First Name | First name of the agent. |  |
| Email | Email address of the agent. |  |
| Roles | Roles of the agent. An array of hashes. See [https://api.freshservice.com/#agent_attributes](https://api.freshservice.com/#agent_attributes) for more information. |  |
| Last Name | Last name of the agent. |  |
| Address | Address of the agent. |  |
| Occasional | True if the agent is an occasional agent, and false if full-time agent. | false |
| Job Title | Job title of the agent. |  |
| Work Phone Number | Work phone number of the agent. |  |
| Mobile Phone Number | Mobile phone number of the agent. |  |
| Department IDs | Unique IDs of the departments associated with the agent. |  |
| Can See All Tickets From Associated Departments | Set to true if the agent must be allowed to view tickets filed by other members of the department, and false otherwise. | false |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#agent_attributes](https://api.freshservice.com/#agent_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Create Asset

Create a new asset.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Name | Name of the asset. |  |
| Asset Type ID | ID of the asset type. |  |
| Asset Tag | Asset tag of the asset. |  |
| Impact | Impact of the asset. |  |
| Usage Type | Usage type of the asset. |  |
| Description | Description of the asset. |  |
| Location ID | ID of the associated location. |  |
| Agent ID | ID of the associated agent (Managed By). |  |
| Department ID | ID of the associated department. |  |
| Group ID | ID of the associated agent group (Managed By Group). |  |
| Workspace ID | ID of the workspace that the asset belongs to. If not provided, the ID of the primary workspace will be defaulted. Applicable only to accounts on the Employee Support Mode. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#asset_attributes](https://api.freshservice.com/#asset_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Create Problem

Create a new problem.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Subject | Subject of the Problem. |  |
| Email | Email of the initiator of the problem. |  |
| Description | HTML content of the problem. |  |
| Due By | Timestamp at which Problem due ends. |  |
| Priority | Priority of the Problem. |  |
| Status | Status identifier of the Problem. |  |
| Impact | Impact of the Problem. |  |
| Category | Category of the Problem. |  |
| Sub Category | Sub-category of the Problem. |  |
| Item Category | Item of the Problem. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#problem_attributes](https://api.freshservice.com/#problem_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Create Requester

Create a new requester.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| First Name | First name of the requester. |  |
| Primary Email | Primary email address of the requester. |  |
| Last Name | Last name of the requester. |  |
| Job Title | Job title of the requester. |  |
| Work Phone Number | Work phone number of the requester. |  |
| Mobile Phone Number | Mobile phone number of the requester. |  |
| Reporting Manager ID | User ID of the requester’s reporting manager. |  |
| Secondary Emails | Additional/secondary emails associated with the requester. Array of email addresses. |  |
| Department IDs | Unique IDs of the departments associated with the requester. Array of ID numbers. |  |
| Address | Address of the requester. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#requester_attributes](https://api.freshservice.com/#requester_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Create Service Request

Create a new service request.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Display ID | The ID of the display to place a request for. |  |
| Quantity | Quantity needed by the requester. |  |
| Email | Email id of the requester. If no email is provided, the request is created on behalf of the agent. |  |
| Requested For | Email id of the requester on whose behalf the service request is created. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#service_request](https://api.freshservice.com/#service_request) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Create Software

Create a new software application.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Name | Name of the software. |  |
| Description | Description of the software. |  |
| Application Type | Type of the software. |  |
| Status | Status of the software. |  |
| Managed By ID | ID of the user managing the software (must be a user in Freshservice). |  |
| Notes | Notes about the software. |  |
| Category | Category of the software. |  |
| Source | Name of the source from where the software details are updated. |  |
| Workspace ID | ID of the workspace that the software belongs to. If not provided, the ID of the primary workspace will be defaulted. Applicable only to accounts on the Employee Support Mode. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#software_attributes](https://api.freshservice.com/#software_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Create Ticket

Create a new ticket.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Description | HTML content of the ticket. |  |
| Subject | Subject of the ticket. |  |
| Email | Email address of the requester. |  |
| Priority | Priority of the ticket. |  |
| Status | Status of the ticket. |  |
| CC Emails | Email addresses added in the 'cc' field of the incoming ticket email. The value should be an array of strings. |  |
| Workspace ID | ID of the workspace that the ticket belongs to. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#ticket_attributes](https://api.freshservice.com/#ticket_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Deactivate Agent

Deactivate an agent.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Agent ID | Unique ID of the agent to deactivate. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Deactivate Requester

Deactivate a requester.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Requester ID | Unique ID of the requester to deactivate. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Delete Asset

Delete an asset.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Asset Display ID | Display ID of the asset to delete. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Delete Problem

Delete a Problem.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Problem ID | ID of the Problem to delete. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Delete Software

Delete a software application.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Application ID | Unique ID of the software to delete. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Delete Ticket

Delete a Ticket.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Ticket ID | ID of the ticket to delete. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Forget Agent

Forget an agent.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Agent ID | Unique ID of the agent to forget. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Get Agent

View an agent.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Agent ID | Unique ID of the agent to retrieve. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Get Asset

View an Asset.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Asset Display ID | Display ID of the asset to retrieve. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Get Problem

View a Problem.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Problem ID | ID of the Problem. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Get Requester

View information about a requester.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Requester ID | Unique ID of the requester to retrieve. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Get Software

View a software application.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Application ID | Unique ID of the software to retrieve. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Get Ticket

View a Ticket.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Ticket ID | ID of the ticket to retrieve. |  |
| Additional Query Parameters | Additional query parameters that might not be covered by the standard inputs like filters. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Get Workspace

View a Workspace.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Workspace ID | ID of the workspace to retrieve. |  |
| Additional Query Parameters | Additional query parameters that might not be covered by the standard inputs like filters. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### List Agents

View List of Agents.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Fetch All | Set to true to retrieve all results. | true |
| Items Per Page | Number of items to return per page. Default is 30. Maximum is 100. | 30 |
| Page Number | Page number to return. |  |
| Additional Query Parameters | Additional query parameters that might not be covered by the standard inputs like filters. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### List Assets

View List of Assets.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Fetch All | Set to true to retrieve all results. | true |
| Items Per Page | Number of items to return per page. Default is 30. Maximum is 100. | 30 |
| Page Number | Page number to return. |  |
| Additional Query Parameters | Additional query parameters that might not be covered by the standard inputs like filters. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### List Problems

View List of Problems.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Fetch All | Set to true to retrieve all results. | true |
| Items Per Page | Number of items to return per page. Default is 30. Maximum is 100. | 30 |
| Page Number | Page number to return. |  |
| Additional Query Parameters | Additional query parameters that might not be covered by the standard inputs like filters. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### List Requesters

View List of Requesters.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Fetch All | Set to true to retrieve all results. | true |
| Items Per Page | Number of items to return per page. Default is 30. Maximum is 100. | 30 |
| Page Number | Page number to return. |  |
| Additional Query Parameters | Additional query parameters that might not be covered by the standard inputs like filters. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### List Software

List all software applications.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### List Tickets

View List of Tickets.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Filter | Filter the tickets. |  |
| Fetch All | Set to true to retrieve all results. | true |
| Items Per Page | Number of items to return per page. Default is 30. Maximum is 100. | 30 |
| Page Number | Page number to return. |  |
| Additional Query Parameters | Additional query parameters that might not be covered by the standard inputs like filters. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### List Workspaces

View List of Workspaces.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Fetch All | Set to true to retrieve all results. | true |
| Items Per Page | Number of items to return per page. Default is 30. Maximum is 100. | 30 |
| Page Number | Page number to return. |  |
| Additional Query Parameters | Additional query parameters that might not be covered by the standard inputs like filters. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Move Asset

Move an asset to a different workspace.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Asset Display ID | Display ID of the asset to move. |  |
| Workspace ID | ID of the workspace to move the asset to. |  |
| Group ID | ID of the new asset group. |  |
| Agent ID | ID of the new asset agent. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Move Problem

Move a Problem to a different workspace.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Problem ID | ID of the Problem to move. |  |
| Workspace ID | ID of the workspace to move the Problem to. |  |
| Group ID | New assigned group ID for the Problem. |  |
| Owner ID | New assigned owner ID for the Problem. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Move Software

Move a software application to a different workspace.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Application ID | Unique ID of the software to move. |  |
| Workspace ID | ID of the workspace to move the software to. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Move Ticket

Move a Ticket to a different workspace.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Ticket ID | ID of the ticket to move. |  |
| Workspace ID | ID of the workspace to move the ticket to. |  |
| Group ID | New group ID to assign the ticket to. |  |
| Responder ID | New responder ID to assign the ticket to. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Raw Request

Send raw HTTP request to Freshservice.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| URL | Input the path only (/problems), The base URL is already included ([https://yourdomain.freshservice.com/api/v2](https://yourdomain.freshservice.com/api/v2)). For example, to connect to [https://yourdomain.freshservice.com/api/v2/problems](https://yourdomain.freshservice.com/api/v2/problems), only /problems is entered in this field. |  |
| Method | The HTTP method to use. |  |
| Data | The HTTP body payload to send to the URL. |  |
| Form Data | The Form Data to be sent as a multipart form upload. |  |
| File Data | File Data to be sent as a multipart form upload. |  |
| File Data File Names | File names to apply to the file data inputs. Keys must match the file data keys above. |  |
| Query Parameter | A list of query parameters to send with the request. This is the portion at the end of the URL similar to ?key1=value1&key2=value2. |  |
| Header | A list of headers to send with the request. |  |
| Response Type | The type of data you expect in the response. You can request json, text, or binary data. | json |
| Timeout | The maximum time that a client will await a response to its request |  |
| Debug Request | Enabling this flag will log out the current request. | false |
| Retry Delay (ms) | The delay in milliseconds between retries. This is used when 'Use Exponential Backoff' is disabled. | 0 |
| Retry On All Errors | If true, retries on all erroneous responses regardless of type. This is helpful when retrying after HTTP 429 or other 3xx or 4xx errors. Otherwise, only retries on HTTP 5xx and network errors. | false |
| Max Retry Count | The maximum number of retries to attempt. Specify 0 for no retries. | 0 |
| Use Exponential Backoff | Specifies whether to use a pre-defined exponential backoff strategy for retries. When enabled, 'Retry Delay (ms)' is ignored. | false |

### Search Asset

Search for assets.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Search Query | Search query to filter assets. Supported fields are name, asset_tag, and serial_number. |  |
| Additional Query Parameters | Additional query parameters that might not be covered by the standard inputs like filters. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Update Agent

Update an existing agent.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Agent ID | Unique ID of the agent to update. |  |
| Email | Email address of the agent. |  |
| Roles | Roles of the agent. An array of hashes. See [https://api.freshservice.com/#agent_attributes](https://api.freshservice.com/#agent_attributes) for more information. |  |
| Scoreboard Level ID | Unique ID of the level of the agent in the Arcade. |  |
| Address | Address of the agent. |  |
| Occasional | True if the agent is an occasional agent, and false if full-time agent. |  |
| Signature | Signature of the agent in HTML format. |  |
| Department IDs | Unique IDs of the departments associated with the agent. |  |
| Can See All Tickets From Associated Departments | Set to true if the agent must be allowed to view tickets filed by other members of the department, and false otherwise. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#agent_attributes](https://api.freshservice.com/#agent_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Update Asset

Update an asset.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Asset Display ID | Display ID of the asset to update. |  |
| Name | Name of the asset. |  |
| Asset Type ID | ID of the asset type. |  |
| Asset Tag | Asset tag of the asset. |  |
| Impact | Impact of the asset. |  |
| Usage Type | Usage type of the asset. |  |
| Description | Description of the asset. |  |
| Location ID | ID of the associated location. |  |
| Agent ID | ID of the associated agent (Managed By). |  |
| Department ID | ID of the associated department. |  |
| Group ID | ID of the associated agent group (Managed By Group). |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#asset_attributes](https://api.freshservice.com/#asset_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Update Problem

Update a Problem.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Problem ID | ID of the Problem to update. |  |
| Subject | Subject of the Problem. |  |
| Email | Email of the initiator of the problem. |  |
| Description | HTML content of the problem. |  |
| Due By | Timestamp at which Problem due ends. |  |
| Priority | Priority of the Problem. |  |
| Status | Status identifier of the Problem. |  |
| Impact | Impact of the Problem. |  |
| Category | Category of the Problem. |  |
| Sub Category | Sub-category of the Problem. |  |
| Item Category | Item of the Problem. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#problem_attributes](https://api.freshservice.com/#problem_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Update Requester

Update a requester.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Requester ID | Unique ID of the requester to update. |  |
| First Name | First name of the requester. |  |
| Primary Email | Primary email address of the requester. |  |
| Last Name | Last name of the requester. |  |
| Job Title | Job title of the requester. |  |
| Work Phone Number | Work phone number of the requester. |  |
| Mobile Phone Number | Mobile phone number of the requester. |  |
| Reporting Manager ID | User ID of the requester’s reporting manager. |  |
| Secondary Emails | Additional/secondary emails associated with the requester. Array of email addresses. |  |
| Department IDs | Unique IDs of the departments associated with the requester. Array of ID numbers. |  |
| Address | Address of the requester. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#requester_attributes](https://api.freshservice.com/#requester_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Update Software

Update an existing software application.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Application ID | Unique ID of the software to update. |  |
| Name | Name of the software. |  |
| Description | Description of the software. |  |
| Application Type | Type of the software. |  |
| Status | Status of the software. |  |
| Managed By ID | ID of the user managing the software (must be a user in Freshservice). |  |
| Notes | Notes about the software. |  |
| Category | Category of the software. |  |
| Source | Name of the source from where the software details are updated. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#software_attributes](https://api.freshservice.com/#software_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |

### Update Ticket

Update a Ticket.

| Input | Comments | Default |
| --- | --- | --- |
| Connection |  |  |
| Ticket ID | ID of the ticket to update. |  |
| Priority | Priority of the ticket. |  |
| Status | Status of the ticket. |  |
| Source | The channel through which the ticket was created. |  |
| Bypass Mandatory | To bypass mandatory fields check while updating the ticket except for requester_id, source. Any business rules trying to mandate certain fields will also be bypassed. All fields configured as mandatory upon closing or resolving the ticket will be skipped while updating the ticket. This can only be passed by an admin. |  |
| Additional Fields | Additional fields that might not be covered by the standard inputs. This is a JSON object. See [https://api.freshservice.com/#ticket_attributes](https://api.freshservice.com/#ticket_attributes) for more information. |  |
| Debug Request | Enabling this flag will log out the current request. | false |