---
title: "Gather logs for support | Lansweeper Platform"
slug: "gather-logs-for-support"
description: "Gather Lansweeper Network Discovery logs with the built-in log collector tool and send the bundle to Lansweeper Support to speed up troubleshooting."
updated: 2026-06-19T18:07:08Z
published: 2026-06-19T18:07:08Z
canonical: "docs.lansweeper.com/gather-logs-for-support"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lansweeper.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gather logs for support

If you contact Lansweeper Support, we recommend sending the log bundle generated by the built-in log collector tool.

## Prerequisites

- Run the tool on the machine where Lansweeper Network Discovery is installed.
- Use an elevated PowerShell prompt (Run as Administrator).

## Gather logs

1. Open PowerShell as Administrator.
2. Run the following command:

```
C:\Program Files\Lansweeper Network Discovery\tools\gatherlogs\gatherlogs.ps1
```
3. Wait for the script to complete.
4. A .`zip` file is created automatically.
5. Share the generated `.zip` with Lansweeper Support.

This package contains core logs, configuration snapshots, and health status details that help our team analyze the issue efficiently.