Lansweeper Classic uses one of two license types: a digital license or a physical license. How you apply and manage your license depends on which type you have, so check your license type before you continue.
Check which license type you have
Use any of these signs to identify your license type:
- Your confirmation email. Recent purchase and renewal emails state whether your license is digital or physical.
- Your order reference. In the web console, go to Configuration > Your Lansweeper License and check the order reference. A digital license uses a reference in GUID format, such as
1a2b3c4d-5e6f-7890-abcd-ef1234567890. A physical license uses a reference that starts withLAN, such asLAN1234567. - Your account manager. If you're still unsure, ask your Lansweeper account manager or contact the Lansweeper Sales team.
If none of these signs point to a digital license, you have a physical license. Follow the steps in Physical licenses.
Digital licenses
With a digital license, your Lansweeper Site manages your subscription. You don't apply or paste a license key in Lansweeper Classic. This puts you in the same situation as a Cloud-First customer.
Digital licenses are active by default. To apply yours, sync your installation with the Lansweeper Site that holds your subscription during or after installation. Syncing downloads the license to your installation. If you previously applied a physical license, the digital license overwrites it, so you don't need to reconfigure your installation.
A digital license changes how licensing works in Lansweeper Classic:
- Your license updates automatically when you upgrade or renew. You don't need to request or wait for a new key.
- The license details in Configuration > Your Lansweeper License match the subscription plan shown in your Lansweeper Site.
- Your licensed asset count rolls up into your Lansweeper Site, and your licensing limits apply from there.
- Each installation gets its own digital license, so order references differ between installations. This is handled automatically, with no action needed from you.
Your installation must sync with your Lansweeper Site at least once every 24 hours. If it doesn't, the digital license expires and your installation reverts to the Free license.
Physical licenses
With a physical license, you apply a license key in Lansweeper Classic to activate your paid features or additional helpdesk agents. When you purchase a license, you receive an email receipt with a license key included.
Your license key and all billing-related information are sent to your billing contact from subscriptions@lansweeper.com when you purchase. Check your spam folder if you can't find the email. If you still can't locate your license key, contact the Lansweeper Sales team.
License keys can only be applied through Lansweeper's Configuration menu.
Add a license
- Select the Click here to download your license link in your receipt to download the license.txt file containing your license key.
- Open the file and copy the entire string. Your license key is a long, encrypted string containing your order reference number, email address, and other customer details.
- In the web console, go to Configuration > Your Lansweeper License and select Add license.
- Paste the entire license string into the dialog and select OK.
All Lansweeper licensing plans use the same installer. When you upgrade from freeware or trial mode, you don't need to reinstall. Apply your key to activate your installation's paid features.