When you purchase a Lansweeper or helpdesk agent license for Lansweeper On-premises, an email receipt is sent to you with a license key included. You can use the Click here to download your license link in your receipt to retrieve your license key. This key must be applied to your installation to unlock Lansweeper's paid features or additional helpdesk agents.
If you purchased a Lansweeper license from the cloud environment, you can continue to use both Lansweeper On-premises and Lansweeper Sites. However, if you do not plan to use our cloud solution, please contact the Lansweeper Sales team via our sales form to move your license.
License keys can only be applied through Lansweeper's Configuration menu, as explained in this knowledge base article.
Your license key, as well as all billing-related information, was sent to your billing contact from subscriptions@lansweeper.com upon purchasing. Please make sure to check your spam folder if you can't find the email. If you still can't locate the license key, you can contact our sales team here.
Add a license
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Use the "Click here to download your license" link in your receipt to retrieve the license.txtfile that contains your license key.
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Open the file and copy the entire string contained within. Your license key is a long, encrypted string that contains your order reference number, email address and other customer details.
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In the web console, go to Configuration > Your Lansweeper Licenseand select Add license. ****
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Paste the entire license string into the pop-up window and select Ok.
All Lansweeper licensing plans use the same installer. When upgrading from freeware or trial mode, there's no need to reinstall. You can simply apply your key to unlock your installation's paid features.