When you purchase a Lansweeper or helpdesk agent license for Lansweeper Classic, you receive an email receipt with a license key included. Select the Click here to download your license link in your receipt to retrieve your license key. Apply this key to your installation to unlock Lansweeper's paid features or additional helpdesk agents.
If you purchased a Lansweeper license from the cloud environment, you can continue to use both Lansweeper Classic and Lansweeper Sites. If you don't plan to use the cloud solution, contact the Lansweeper Sales team via our sales form to move your license.
License keys can only be applied through Lansweeper's Configuration menu.
Your license key and all billing-related information were sent to your billing contact from subscriptions@lansweeper.com when you purchased. Check your spam folder if you can't find the email. If you still can't locate the license key, contact our sales team on the Lansweeper contact page.
Add a license
- Select the Click here to download your license link in your receipt to download the license.txt file containing your license key.
- Open the file and copy the entire string. Your license key is a long, encrypted string containing your order reference number, email address, and other customer details.
- In the web console, go to Configuration > Your Lansweeper License and select Add license.
- Paste the entire license string into the dialog and select OK.
All Lansweeper licensing plans use the same installer. When upgrading from freeware or trial mode, there's no need to reinstall. Apply your key to unlock your installation's paid features.