When you link your Lansweeper Classic installation to a Lansweeper Platform site, the scanning server you choose as the sync server handles syncing your data with the Platform. The sync process is built to send data efficiently. Under some conditions, though, your data may not sync quickly enough, and a warning appears in the web console.
This article covers the steps to resolve a sync speed issue.
Verify sync server status
If your sync server is down, no data can sync to or from Lansweeper Platform. When you see a sync speed warning, check your sync server status first. In an installation with multiple scanning servers, confirm which machine is the sync server.
Go to the Configuration > Link with Cloud site menu in the web console. This menu lists all your scanning servers and marks which one is the sync server.
On the sync server, open Windows Services and check the Lansweeper Server service. This service handles all the scanning server's activity, including the sync. If it isn't running, start it. If you recently restarted it, wait a while for the sync to catch up and the warning to clear.
Verify internet connectivity and speed
Your connection speed has a large effect on how fast data syncs. Confirm your sync server can reach the internet, has enough bandwidth, and has a stable connection. If you recently fixed a connectivity or speed problem, wait a while for the sync to catch up and the warning to clear.
Syncing with Lansweeper Platform sends an almost constant stream of data between your sync server and the cloud. Lansweeper only allows syncing through HTTP/2-enabled proxies. If your installation uses a proxy for outbound traffic, enable HTTP/2 or add an exception that bypasses the proxy for edge.eu.lansweeper.com or edge.us.lansweeper.com, depending on your region.