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Jira Service Management Connector

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  • Published on May 21, 2026
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Jira Service Management is an IT service management (ITSM) platform from Atlassian for managing service requests, incidents, and changes.
This component allows managing service desks, requests, request types, queues, approvals, organizations, and customers within Jira Service Management.

API documentation

This component was built using the Jira Service Management Cloud REST API.

Connections

Basic Authentication

Authenticate using an email address and API token.

To authenticate with Jira Service Management using Basic Authentication, an email address and an API token are required.

Prerequisites

  • A Jira Cloud instance with Jira Service Management enabled
  • An Atlassian account with appropriate permissions

Setup steps

  1. Navigate to Atlassian Account API Tokens
  2. Select Create API token
  3. Enter a label for the token and select Create
  4. Copy the generated API token value

For more information on generating API tokens, refer to the Atlassian documentation.

Configure the connection

Create a connection of type Basic Authentication and configure the following fields:

  • For Username, enter the email address associated with the Atlassian account
  • For API Key, enter the API token generated in the previous step
  • For Host, enter the Atlassian site hostname without https:// (e.g., example-company.atlassian.net)
Input Comments Default
Username The Atlassian account email address used for authentication.
API Key The Atlassian API token. Generate one at Atlassian API Tokens.
Host The Atlassian site hostname (without https://).

OAuth 2.0

Authenticate using OAuth 2.0.

To connect to Jira Service Management using OAuth 2.0, create and configure an OAuth 2.0 (3LO) application in the Atlassian Developer Console.

Prerequisites

Setup steps

  1. Navigate to the Atlassian Developer Console and select Create then OAuth 2.0 integration
  2. Enter a name for the application and select Create
  3. In the left sidebar, select Authorization and then select Add next to OAuth 2.0 (3LO)
  4. Enter the OAuth 2.0 callback URL as the Callback URL:
    • EU: https://oauth2.flowbuilder.eu.lansweeper.com/callback
    • US: https://oauth2.flowbuilder.us.lansweeper.com/callback
  5. Select Save changes
  6. In the left sidebar, select Permissions and configure the required scopes for Jira Service Management access
  7. In the left sidebar, select Settings to find the Client ID and Secret values

Refer to the Atlassian OAuth 2.0 (3LO) documentation for detailed setup instructions.

Configure the connection

Create a connection of type OAuth 2.0 and configure the following fields:

  • For Authorize URL, the default value is pre-configured for Atlassian Cloud APIs:

    https://auth.atlassian.com/authorize?audience=api.atlassian.com&prompt=consent

  • For Token URL, the default value is:

    https://auth.atlassian.com/oauth/token

  • For Scopes, the default value includes common Jira Service Management scopes:

    read:servicedesk-request write:servicedesk-request manage:servicedesk-customer read:jira-user offline_access

    Refer to the Atlassian scopes documentation for additional scope information.

  • Enter the Client ID and Client Secret from the application settings in the Developer Console

  • Optionally, enter the Atlassian Site Name if the Atlassian account has access to multiple Jira sites (e.g., example-company.atlassian.net). If left blank, the connection uses the first accessible site.

This connection uses OAuth 2.0, a common authentication mechanism for integrations.
Read about how OAuth 2.0 works here.

Input Comments Default
Authorize URL The OAuth 2.0 Authorization URL for Atlassian. The audience parameter is required for cloud APIs. https://auth.atlassian.com/authorize?audience=api.atlassian.com&prompt=consent
Token URL The OAuth 2.0 Token URL for Atlassian. https://auth.atlassian.com/oauth/token
Scopes Space-delimited list of OAuth 2.0 scopes for Jira Service Management access. read:servicedesk-request write:servicedesk-request manage:servicedesk-customer read:jira-user read:ops-alert:jira-service-management write:ops-alert:jira-service-management delete:ops-alert:jira-service-management read:ops-config:jira-service-management write:ops-config:jira-service-management delete:ops-config:jira-service-management read:cmdb-object:jira write:cmdb-object:jira delete:cmdb-object:jira read:cmdb-schema:jira write:cmdb-schema:jira delete:cmdb-schema:jira read:cmdb-type:jira write:cmdb-type:jira delete:cmdb-type:jira read:cmdb-attribute:jira offline_access
Client ID OAuth 2.0 Client ID from the Atlassian Developer Console.
Client Secret OAuth 2.0 Client Secret from the Atlassian Developer Console.
Atlassian Site Name Optional Atlassian site name or URL to connect to. By default, connects to the first accessible site. Set this when the authenticated account has access to multiple Jira sites.

Ops Integration API Key

Authenticate with the JSM Ops Integration Events API using a GenieKey integration API key.

Input Comments Default
API Key GenieKey API key generated from a JSM Ops API integration. Find this under Operations > Integrations in your JSM project.

Triggers

New Ops alerts

Fetches new alerts created in Jira Service Management Ops on a recurring schedule.

Input Comments Default
Connection The Jira Service Management connection to use.
Additional Query Atlassian Ops query terms appended to the built-in createdAt filter. Uses OpsGenie query language syntax.

New service requests

Fetches new service requests created in Jira Service Management on a recurring schedule.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID Limits new requests to a specific service desk. When omitted, requests from all accessible service desks are returned.

Actions

Acknowledge Integration Alert

Acknowledges an alert via the integration API. Returns an asynchronous request ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Alert Identifier The alert identifier — by default the alert ID. To use the tiny ID or alias, set Identifier Type accordingly.
Identifier Type Format of the alert identifier. Use alias only when the alert is in OPEN status — closed alerts cannot be referenced by alias. id
User Display name of the user performing the action. Used to attribute the alert action in audit history.
Source Source of the alert. Defaults to the IP address of the request when omitted.
Note Additional note posted alongside the alert action.

Acknowledge Ops alert

Acknowledges an Ops alert.

Input Comments Default
Connection The Jira Service Management connection to use.
Alert Identifier The identifier of the alert.

Add Attachment

Attaches a previously uploaded temporary file to a service request.

Input Comments Default
Connection The Jira Service Management connection to use.
Issue ID or Key The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value.
Temporary File ID The ID of the temporary file previously uploaded via the Upload Attachment action.

Add Comment

Adds a comment to a service request.

Input Comments Default
Connection The Jira Service Management connection to use.
Issue ID or Key The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value.
Comment Body The message to post on the request. Supports plain text and is rendered in the customer portal.
Public When true, the comment is visible to the customer. When false, the comment is internal only. true

Add customers to service desk

Adds one or more existing customers to the specified service desk by accountId.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Account IDs The Atlassian accountIds to include in the request. Provide a JSON array of string identifiers.

Add Integration Alert note

Adds a note to an alert via the integration API. Returns an asynchronous request ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Alert Identifier The alert identifier — by default the alert ID. To use the tiny ID or alias, set Identifier Type accordingly.
Identifier Type Format of the alert identifier. Use alias only when the alert is in OPEN status — closed alerts cannot be referenced by alias. id
Note The note content to add to the alert.
User Display name of the user performing the action. Used to attribute the alert action in audit history.
Source Source of the alert. Defaults to the IP address of the request when omitted.

Add organization to service desk

Links an organization to the specified service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.

Add users to organization

Adds users to an organization by accountId.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.
Account IDs The Atlassian accountIds to include in the request. Provide a JSON array of string identifiers.

Approve or decline request

Approves or declines a pending approval on a service request.

Input Comments Default
Connection The Jira Service Management connection to use.
Issue ID or Key The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value.
Approval ID The ID of the approval to respond to. Use the List Approvals action or the Approval data source to find this value.
Decision Whether to approve or decline the request.

Close Integration alert

Closes (resolves) an alert via the integration API. Returns an asynchronous request ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Alert Identifier The alert identifier — by default the alert ID. To use the tiny ID or alias, set Identifier Type accordingly.
Identifier Type Format of the alert identifier. Use alias only when the alert is in OPEN status — closed alerts cannot be referenced by alias. id
User Display name of the user performing the action. Used to attribute the alert action in audit history.
Source Source of the alert. Defaults to the IP address of the request when omitted.
Note Additional note posted alongside the alert action.

Close Ops alert

Closes (resolves) an Ops alert.

Input Comments Default
Connection The Jira Service Management connection to use.
Alert Identifier The identifier of the alert.

Create Asset object

Creates a new Assets/CMDB object of the specified object type with the provided attributes.

Input Comments Default
Connection The Jira Service Management connection to use.
Schema ID ID of the Assets object schema. Use the Select Schema data source or List Schemas action.
Object Type ID ID of the object type. Use the Select Object Type data source after picking a schema.
Attributes JSON array of attribute payloads for this object. Each item has the shape { objectTypeAttributeId, objectAttributeValues: [{ value }] }.
Additional Fields Extra request body properties to merge into the payload alongside the standard inputs. Provide a JSON object keyed by field name.

Create customer

Creates a portal-only customer account, adds them to the specified service desk, and sends an invite email.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Email The email address of the new portal-only customer.
Display Name The full name shown for the customer in the portal and on issues they raise.

Create Integration alert

Ingests a new alert into JSM Ops via the integration API. Returns an asynchronous request ID; use Get Integration Alert Request to check processing status.

Input Comments Default
Connection The Jira Service Management connection to use.
Message The alert message that summarises what happened. Truncated to 130 characters by Atlassian.
Alias Client-defined identifier for deduplication. Subsequent alerts with the same alias and OPEN status are de-duplicated to the first one.
Description Detailed message body. Markdown is supported. Truncated to 15,000 characters by Atlassian.
Responders JSON array of responder objects to assign. Each item must include type (team, user, escalation, schedule) and one of id, name, or username.
Visible To JSON array restricting alert visibility to specific teams or users. Same shape as Responders.
Actions JSON array of custom action names that can later be invoked on the alert.
Tags JSON array of string tags to attach to the alert.
Details JSON object of arbitrary key/value pairs stored alongside the alert.
Entity Optional entity field used to specify which domain the alert is related to (e.g. a server name).
Source Source of the alert. Defaults to the IP address of the request when omitted.
Priority Priority level of the alert. Defaults to P3. P3
User Display name of the user performing the action. Used to attribute the alert action in audit history.
Note Additional note posted alongside the alert action.

Create Ops alert

Creates a new alert in JSM Ops. Returns an asynchronous request ID; use Get Ops Alert to fetch the resulting alert once processed.

Input Comments Default
Connection The Jira Service Management connection to use.
Message Brief alert summary. Truncated to 130 characters by Atlassian.
Description Detailed message body. Markdown is supported. Truncated to 15,000 characters by Atlassian.
Priority Priority level of the alert. Defaults to P3. P3
Alias Client-defined identifier for deduplication. Subsequent alerts with the same alias and OPEN status are de-duplicated to the first one.
Tags JSON array of string tags to attach to the alert.
Additional Fields Extra request body properties to merge into the payload alongside the standard inputs. Provide a JSON object keyed by field name.

Create organization

Creates a new organization.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization Name A unique display label for the organization, shown to agents and customers in the portal.

Create portal-only customer

Creates a portal-only customer account without linking them to a service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Email The email address of the new portal-only customer.
Display Name The full name shown for the customer in the portal and on issues they raise.

Create request

Creates a new service request in the specified service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Request Type ID The ID of the request type to create the request as. Use the List Request Types action or the Request Type data source.
Summary A brief, one-line subject shown in the portal and issue list.
Description Additional detail about the request. Displayed on the request view for agents and customers.
Field Values JSON object of additional request field values required by the request type. Keys are field IDs.
Raise On Behalf Of The accountId of the customer to raise the request on behalf of. If omitted, the request is raised by the authenticated user.
Additional Fields Extra request body properties to merge into the payload alongside the standard inputs. Provide a JSON object keyed by field name.

Delete Asset object

Deletes an Assets/CMDB object by ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Object ID Numeric ID of the Assets object (e.g. 425). Distinct from the human-readable object key (e.g. ITAM-425).

Delete Ops alert

Deletes an Ops alert.

Input Comments Default
Connection The Jira Service Management connection to use.
Alert Identifier The identifier of the alert.

Delete organization

Deletes an organization by ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.

Delete organization property

Removes a custom property from an organization by key.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.
Property Key The key identifying the custom property to store against the organization.

Get Asset object

Returns a single Assets/CMDB object by ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Object ID Numeric ID of the Assets object (e.g. 425). Distinct from the human-readable object key (e.g. ITAM-425).

Get Asset schema

Returns a single Assets/CMDB object schema by ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Schema ID ID of the Assets object schema. Use the Select Schema data source or List Schemas action.

Get Integration Alert request

Returns the processing status of an asynchronous Integration Events request by ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Request ID The async request ID returned by a previous Ops Integration Events action.

Get Ops alert

Returns a single Ops alert by identifier.

Input Comments Default
Connection The Jira Service Management connection to use.
Alert Identifier The identifier of the alert.

Get Ops on-call

Returns the recipients currently on-call for the specified Ops schedule.

Input Comments Default
Connection The Jira Service Management connection to use.
Schedule The ID of the schedule.
Flatten On-Call When true, returns only the user IDs of the on-call participants. When false, returns the full rotation tree. false
Reference Date ISO-8601 timestamp at which to evaluate the on-call list. Defaults to the current time.

Get Ops schedule

Returns a single Ops schedule by ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Schedule The ID of the schedule.

Get organization

Returns a single organization by ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.

Get organization property

Returns the value of a single organization property.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.
Property Key The key identifying the custom property to store against the organization.

Get request

Returns a single service request by issue ID or key.

Input Comments Default
Connection The Jira Service Management connection to use.
Issue ID or Key The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value.

Get request type

Returns a single request type for a service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Request Type ID The ID of the request type to create the request as. Use the List Request Types action or the Request Type data source.

Get service desk

Returns a single service desk by ID.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.

List Approvals

Returns the approvals for a service request.

Input Comments Default
Connection The Jira Service Management connection to use.
Issue ID or Key The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List Asset schemas

Returns all Assets/CMDB object schemas in the workspace.

Input Comments Default
Connection The Jira Service Management connection to use.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start At Index of the first result to return. 0
Max Results Maximum number of results per page. 50
Additional Query Parameters Extra query string parameters to merge into the request URL alongside the standard inputs. Provide a JSON object keyed by parameter name.

List Comments

Returns comments for a service request.

Input Comments Default
Connection The Jira Service Management connection to use.
Issue ID or Key The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List customers

Returns customers associated with a service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List Ops alerts

Returns alerts in JSM Ops, optionally filtered by query.

Input Comments Default
Connection The Jira Service Management connection to use.
Query Atlassian Ops query string used to filter the alert list (e.g. status: open AND priority: P1).
Sort Field to sort the alerts by (e.g. createdAt, priority).
Order Sort order applied alongside the Sort field. desc
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Offset Index of the first result to return. 0
Size Maximum number of results per page (Atlassian max: 100). 20
Additional Query Parameters Extra query string parameters to merge into the request URL alongside the standard inputs. Provide a JSON object keyed by parameter name.

List Ops schedules

Returns all on-call schedules configured in JSM Ops.

Input Comments Default
Connection The Jira Service Management connection to use.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Query Filters schedules by name (substring match).
Offset Index of the first result to return. 0
Size Maximum number of results per page (Atlassian max: 50). 25
Additional Query Parameters Extra query string parameters to merge into the request URL alongside the standard inputs. Provide a JSON object keyed by parameter name.

List organization properties

Returns the property keys stored against an organization.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.

List organizations

Returns all organizations in the Jira Service Management instance.

Input Comments Default
Connection The Jira Service Management connection to use.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List organization users

Returns users associated with an organization.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List queue issues

Returns the issues in a service desk queue.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Queue ID The unique identifier of the queue. Use the List Queues action or the Queue data source.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List queues

Returns queues for a service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List requests

Returns service requests for the given service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List request types

Returns all request types for a service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List schema object types

Returns all object types defined in the specified Assets/CMDB object schema.

Input Comments Default
Connection The Jira Service Management connection to use.
Schema ID ID of the Assets object schema. Use the Select Schema data source or List Schemas action.
Additional Query Parameters Extra query string parameters to merge into the request URL alongside the standard inputs. Provide a JSON object keyed by parameter name.

List service desk organizations

Returns organizations linked to a service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List service desks

Returns all service desks in the Jira Service Management instance.

Input Comments Default
Connection The Jira Service Management connection to use.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List SLA information

Returns SLA information for a service request.

Input Comments Default
Connection The Jira Service Management connection to use.
Issue ID or Key The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

List transitions

Returns available status transitions for a service request.

Input Comments Default
Connection The Jira Service Management connection to use.
Issue ID or Key The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value.
Fetch All When true, automatically fetches all pages of results using pagination. Ignores start and limit when true. false
Start The starting index of the returned items. First item is 0. 0
Limit The maximum number of items to return per page.

Raw Request

Send raw HTTP request to the Jira Service Management REST API.

Input Comments Default
Connection The Jira Service Management connection to use.
URL Input the path only (e.g., /servicedesk). The base URL is resolved from the connection automatically.
Method The HTTP method to use.
Data The HTTP body payload to send to the URL.
Form Data The Form Data to be sent as a multipart form upload.
File Data File Data to be sent as a multipart form upload.
File Data File Names File names to apply to the file data inputs. Keys must match the file data keys above.
Query Parameter A list of query parameters to send with the request. This is the portion at the end of the URL similar to ?key1=value1&key2=value2.
Header A list of headers to send with the request.
Response Type The type of data you expect in the response. You can request json, text, or binary data. json
Timeout The maximum time that a client will await a response to its request
Retry Delay (ms) The delay in milliseconds between retries. This is used when 'Use Exponential Backoff' is disabled. 0
Retry On All Errors If true, retries on all erroneous responses regardless of type. This is helpful when retrying after HTTP 429 or other 3xx or 4xx errors. Otherwise, only retries on HTTP 5xx and network errors. false
Max Retry Count The maximum number of retries to attempt. Specify 0 for no retries. 0
Use Exponential Backoff Specifies whether to use a pre-defined exponential backoff strategy for retries. When enabled, 'Retry Delay (ms)' is ignored. false

Remove customers from service desk

Removes one or more customers from the specified service desk by accountId.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Account IDs The Atlassian accountIds to include in the request. Provide a JSON array of string identifiers.

Remove organization from service desk

Unlinks an organization from the specified service desk.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.

Remove users from organization

Removes users from an organization by accountId.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.
Account IDs The Atlassian accountIds to include in the request. Provide a JSON array of string identifiers.

Revoke portal-only access

Revokes a user's portal-only access so they can no longer log in as a portal customer.

Input Comments Default
Connection The Jira Service Management connection to use.
Account ID The Atlassian accountId of the customer.

Search Asset objects

Searches Assets/CMDB objects using AQL (Asset Query Language).

Input Comments Default
Connection The Jira Service Management connection to use.
AQL Query Asset Query Language expression used to filter objects (e.g. objectType = "Computer" AND Name LIKE "web-*").
Include Attributes When true, full attribute values are returned for each object. Disable to reduce payload size. true
Start At Index of the first result to return. 0
Max Results Maximum number of results per page. 50

Set organization property

Stores a custom JSON value against an organization under the specified property key.

Input Comments Default
Connection The Jira Service Management connection to use.
Organization ID The unique identifier of the organization. Use the List Organizations action or the Organization data source.
Property Key The key identifying the custom property to store against the organization.
Property Value JSON value to store for the property. Can be any valid JSON (object, array, string, number, or boolean).

Snooze Ops alert

Snoozes an Ops alert until the supplied ISO-8601 timestamp.

Input Comments Default
Connection The Jira Service Management connection to use.
Alert Identifier The identifier of the alert.
Snooze Until ISO-8601 timestamp until which the alert is snoozed (e.g. 2026-05-04T18:30:00Z).

Transition request

Transitions a service request to a new status.

Input Comments Default
Connection The Jira Service Management connection to use.
Issue ID or Key The ID or key of the service request issue (e.g., IT-42 or 10001). Use the Select Request data source or List Requests action to find this value.
Transition ID The ID of the transition to apply. Use the List Transitions action or the Transition data source to find available transitions.
Comment A message posted on the request when the transition is executed. Visible to the customer by default.

Update Asset object

Updates an existing Assets/CMDB object with the supplied attributes.

Input Comments Default
Connection The Jira Service Management connection to use.
Object ID Numeric ID of the Assets object (e.g. 425). Distinct from the human-readable object key (e.g. ITAM-425).
Object Type ID ID of the object type. Use the Select Object Type data source after picking a schema.
Attributes JSON array of attribute payloads for this object. Each item has the shape { objectTypeAttributeId, objectAttributeValues: [{ value }] }.
Additional Fields Extra request body properties to merge into the payload alongside the standard inputs. Provide a JSON object keyed by field name.

Upload temporary file

Uploads a file as a temporary attachment for later use with Add Attachment.

Input Comments Default
Connection The Jira Service Management connection to use.
Service Desk ID The unique identifier of the service desk. Use the List Service Desks action or the Service Desk data source to find this value.
File Contents The contents of the file to upload. Can be a string or binary data (e.g., image or PDF) from a previous step.
File Name The filename to associate with the uploaded attachment, including the extension (e.g., report.pdf).
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