If you're unable to scan SNMP on Ricoh printers:
- Ensure that SNMP is enabled on your printer.
- Run Lansweeper's Devicetester and resolve any issues that it discovers.
- If Devicetester is unable to access SNMP, set the SNMP version to Version 1 and select Scan device.
- If you are able to access SNMP, modify your Lansweeper credentials to only use SNMP version 1. In the web console, go to Scanning > Scanning credentials > Add new credential.
- In Type, select SNMP (V1/V2) and deselect Use SNMP (v2). Select Ok.
Run a scan. You should be able to scan SNMP on your Ricoh printer.