Canny Connector | Lansweeper Platform

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Canny is a customer feedback management platform that helps teams collect, organize, and prioritize product feedback.
This component allows you to manage feedback boards, posts, votes, comments, categories, tags, users, and companies.

API Documentation

This component was built using the Canny API Reference.

Connections

API Key

Authenticate using a Canny API key.

To authenticate with Canny, an API key is required.

Prerequisites

A Canny account with admin access

Setup Steps

Log in to the Canny admin panel
Navigate to Settings > API
Copy the API Key displayed on the page

Configure the Connection

Enter the API Key into the connection configuration

Input	Comments	Default
API Key	The Canny API key. Generate one at Settings > API in the Canny admin panel.

Triggers

New and Updated Posts

Retrieves existing and ongoing posts from Canny. Load history once, check for changes on a schedule, or both.

Input	Comments	Default
Connection	The Canny connection to use.
Show New Records	When true, posts created since the last poll are included in the trigger output.	true
Show Updated Records	When true, posts whose status changed since the last poll are included in the trigger output.	true
Look-back Date	The date the initial sync starts from, in YYYY-MM-DD format. Cannot be a future date. Leave empty to start from the first recurrence with no backfill. When set, the initial sync seeds each post created or status-changed on or after this date once, ignoring the field and visibility filters.

Webhook

Receives webhook events from Canny when configured events occur.

Input	Comments	Default
Connection	The Canny connection to use.

Actions

Change Post Status

Changes the status of a post.

Input	Comments	Default
Connection	The Canny connection to use.
Post ID	The unique identifier of the post.
Status	The new status value (e.g., open, under review, planned, in progress, complete, closed).
Changer ID	The admin performing the status change.
Notify Voters	When true, notifies voters of the status change.	false
Comment	Optional comment to attach to the status change.
Additional Fields	Additional fields that might not be covered by the standard inputs.

Create Category

Creates a new category in a board.

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	The unique identifier of the board.
Name	The display name shown when grouping posts on the board.
Subscribe Admins	When true, subscribes admins to the category.	false
Parent Category ID	Parent category ID for subcategories.

Create Changelog Entry

Creates a new changelog entry.

Input	Comments	Default
Connection	The Canny connection to use.
Title	The headline shown at the top of the changelog entry.
Details	The entry content (markdown supported).
Type	Entry type: new, improved, or fixed.
Additional Fields	Additional optional fields: includes Notify, Published, and Additional Fields.
Notify	When true, sends an email notification for the changelog entry.	false
Published	When true, publishes the changelog entry immediately.	false
Additional Fields	Additional fields that might not be covered by the standard inputs.

Create Comment

Creates a new comment on a post.

Input	Comments	Default
Connection	The Canny connection to use.
Post ID	The unique identifier of the post.
Author ID	The unique identifier of the comment author.
Comment Text	The body of the comment as it appears on the post. Plain text.
Parent Comment ID	Parent comment ID for threaded replies.
Additional Fields	Additional optional fields: includes Internal, Image URLs, and Additional Fields.
Internal	When true, the comment is internal-only and not visible to end users.	false
Image URLs	JSON array of image URLs to attach.
Additional Fields	Additional fields that might not be covered by the standard inputs.

Create or Update User

Creates a new user or updates an existing one by email.

Input	Comments	Default
Connection	The Canny connection to use.
Email	The user's email address.
Name	The user's display name.
User ID	The unique identifier of the user.
Additional Fields	Additional optional fields: includes Companies, Custom Fields, and Additional Fields.
Companies	JSON array of company objects to associate with the user.
Custom Fields	Custom field key-value pairs as JSON.
Additional Fields	Additional fields that might not be covered by the standard inputs.

Create Post

Creates a new feedback post.

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	The unique identifier of the board.
Author ID	The unique identifier of the post author.
Title	The headline shown in the board list and used for search matching.
Details	The content or description of the post.
Category ID	Category to assign to the post.
Additional Fields	Additional optional fields: includes Custom Fields, ETA, ETA Public, Image URLs, and Additional Fields.
Custom Fields	Custom field key-value pairs as JSON.
ETA	Estimated delivery date in MM/YYYY format.
ETA Public	When true, the ETA is visible to all users.	false
Image URLs	JSON array of image URLs to attach.
Additional Fields	Additional fields that might not be covered by the standard inputs.

Create Tag

Creates a new tag in a board.

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	The unique identifier of the board.
Name	The label applied to posts for filtering, such as bug or feature-request.

Create Vote

Creates a vote on a post.

Input	Comments	Default
Connection	The Canny connection to use.
Post ID	The unique identifier of the post.
Voter ID	The unique identifier of the user casting the vote.
Additional Fields	Additional fields that might not be covered by the standard inputs.

Delete Category

Deletes a category.

Input	Comments	Default
Connection	The Canny connection to use.
Category ID	The unique identifier of the category.

Delete Comment

Deletes a comment.

Input	Comments	Default
Connection	The Canny connection to use.
Comment ID	The unique identifier of the comment.

Delete Company

Deletes a company.

Input	Comments	Default
Connection	The Canny connection to use.
Company ID	The unique identifier of the company.

Delete Post

Deletes a post.

Input	Comments	Default
Connection	The Canny connection to use.
Post ID	The unique identifier of the post.

Delete User

Deletes a user.

Input	Comments	Default
Connection	The Canny connection to use.
User ID	The unique identifier of the user.

Delete Vote

Deletes a vote.

Input	Comments	Default
Connection	The Canny connection to use.
Vote ID	The unique identifier of the vote.

List Boards

Lists all boards.

Input	Comments	Default
Connection	The Canny connection to use.

List Categories

Lists categories with optional board filter and pagination.

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	Filter results by board.
Fetch All	When true, automatically fetches all pages of results using pagination.	false
Pagination	Page and page-size controls.
Limit	Number of results to return per page.
Skip	The number of results to skip before returning data (0-based).

List Changelog Entries

Lists changelog entries with optional filtering.

Input	Comments	Default
Connection	The Canny connection to use.
Type	Entry type: new, improved, or fixed.
Sort	Sort order for changelog entries.
Fetch All	When true, automatically fetches all pages of results using pagination.	false
Pagination	Page and page-size controls.
Limit	Number of results to return per page.
Skip	The number of results to skip before returning data (0-based).

List Comments

Lists comments with optional filtering and cursor-based pagination.

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	Filter results by board.
Post ID	Filter results by post.
Author ID	Filter by or specify the post author.
Company ID	Filter results by company.
Fetch All	When true, automatically fetches all pages of results using pagination.	false
Pagination	Cursor and page-size controls for paging through results.
Cursor	Pagination cursor from a previous response.
Limit	Number of results to return per page.

List Companies

Lists companies with cursor-based pagination.

Input	Comments	Default
Connection	The Canny connection to use.
Search	Search term to filter companies.
Segment	Restricts results to companies in a single segment, matched exactly against the segment name.
Fetch All	When true, automatically fetches all pages of results using pagination.	false
Pagination	Cursor and page-size controls for paging through results.
Cursor	Pagination cursor from a previous response.
Limit	Number of results to return per page.

List Posts

Lists posts with optional filtering and pagination.

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	Filter results by board.
Author ID	Filter by or specify the post author.
Company ID	Filter results by company.
Tag IDs	JSON array of tag IDs to filter by.
Fetch All	When true, automatically fetches all pages of results using pagination.	false
Pagination	Page and page-size controls.
Limit	Number of results to return per page.
Skip	The number of results to skip before returning data (0-based).
List Controls	Search, sort, and status filter controls.
Search	Search term to filter posts.
Sort	Sort order for post results.
Status	Comma-separated list of statuses to filter by.

List Status Changes

Lists post status changes with optional filtering and cursor-based pagination.

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	Filter results by board.
Fetch All	When true, automatically fetches all pages of results using pagination.	false
Pagination	Cursor and page-size controls for paging through results.
Cursor	Pagination cursor from a previous response.
Limit	Number of results to return per page.

List Tags

Lists tags with optional board filter and pagination.

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	Filter results by board.
Fetch All	When true, automatically fetches all pages of results using pagination.	false
Pagination	Page and page-size controls.
Limit	Number of results to return per page.
Skip	The number of results to skip before returning data (0-based).

List Users

Lists users with cursor-based pagination.

Input	Comments	Default
Connection	The Canny connection to use.
Fetch All	When true, automatically fetches all pages of results using pagination.	false
Pagination	Cursor and page-size controls for paging through results.
Cursor	Pagination cursor from a previous response.
Limit	Number of results to return per page.

List Votes

Lists votes with optional filtering and cursor-based pagination (v2).

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	Filter results by board.
Post ID	Filter results by post.
Company ID	Filter results by company.
User ID	Filter results by user.
Fetch All	When true, automatically fetches all pages of results using pagination.	false
Pagination	Cursor and page-size controls for paging through results.
Cursor	Pagination cursor from a previous response.
Limit	Number of results to return per page.

Raw Request

Sends a raw HTTP request to the Canny API. The API key is injected automatically into the request body.

Input	Comments	Default
Connection	The Canny connection to use.
URL	Input the path only (e.g., /v1/posts/list). The base URL is already included (https://canny.io/api). For example, to connect to https://canny.io/api/v1/posts/list, only /v1/posts/list is entered in this field.
Method	The HTTP method to use.
Data	The HTTP body payload to send to the URL.
Form Data	The Form Data to be sent as a multipart form upload.
File Data	File Data to be sent as a multipart form upload.
File Data File Names	File names to apply to the file data inputs. Keys must match the file data keys above.
Query Parameter	A list of query parameters to send with the request. This is the portion at the end of the URL similar to ?key1=value1&key2=value2.
Header	A list of headers to send with the request.
Response Type	The type of data you expect in the response. You can request json, text, or binary data.	json
Timeout	The maximum time that a client will await a response to its request
Retry Delay (ms)	The delay in milliseconds between retries. This is used when 'Use Exponential Backoff' is disabled.	0
Retry On All Errors	If true, retries on all erroneous responses regardless of type. This is helpful when retrying after HTTP 429 or other 3xx or 4xx errors. Otherwise, only retries on HTTP 5xx and network errors.	false
Max Retry Count	The maximum number of retries to attempt. Specify 0 for no retries.	0
Use Exponential Backoff	Specifies whether to use a pre-defined exponential backoff strategy for retries. When enabled, 'Retry Delay (ms)' is ignored.	false

Retrieve Board

Retrieves a single board by ID.

Input	Comments	Default
Connection	The Canny connection to use.
Board ID	The unique identifier of the board.

Retrieve Category

Retrieves a single category by ID.

Input	Comments	Default
Connection	The Canny connection to use.
Category ID	The unique identifier of the category.

Retrieve Comment

Retrieves a single comment by ID.

Input	Comments	Default
Connection	The Canny connection to use.
Comment ID	The unique identifier of the comment.

Retrieve Post

Retrieves a single post by ID.

Input	Comments	Default
Connection	The Canny connection to use.
Post ID	The unique identifier of the post.

Retrieve Tag

Retrieves a single tag by ID.

Input	Comments	Default
Connection	The Canny connection to use.
Tag ID	The unique identifier of the tag.

Retrieve User

Retrieves a single user by ID.

Input	Comments	Default
Connection	The Canny connection to use.
User ID	The unique identifier of the user.

Retrieve Vote

Retrieves a single vote by ID.

Input	Comments	Default
Connection	The Canny connection to use.
Vote ID	The unique identifier of the vote.

Update Company

Updates an existing company.

Input	Comments	Default
Connection	The Canny connection to use.
Company ID	The unique identifier of the company.
Name	The company name (0-100 characters).
Additional Fields	Additional optional fields: includes Monthly Spend, Custom Fields, and Additional Fields.
Monthly Spend	Monthly recurring revenue in dollars.
Custom Fields	Custom field key-value pairs as JSON.
Additional Fields	Additional fields that might not be covered by the standard inputs.

Update Post

Updates an existing post.

Input	Comments	Default
Connection	The Canny connection to use.
Post ID	The unique identifier of the post.
Title	Replaces the post headline. Leave blank to keep the current title.
Details	Replaces the post body. Leave blank to keep the current details.
Additional Fields	Additional optional fields: includes Custom Fields, ETA, Image URLs, and Additional Fields.
Custom Fields	Custom field key-value pairs as JSON.
ETA	Estimated delivery date in MM/YYYY format.
Image URLs	JSON array of image URLs to attach.
Additional Fields	Additional fields that might not be covered by the standard inputs.