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ServiceNow is a platform for managing digital workflows.
The ServiceNow component supports managing table records, incidents, attachments, CMDB entries, knowledge articles, and users.
API Documentation
This component was built using the ServiceNow REST API.
Connections
Basic Username/Password
Basic Username and Password connection
ServiceNow supports Basic Authentication using a username and password.
Prerequisites
- A ServiceNow instance with an active user account
- The user account must have appropriate roles and permissions for the required API operations
Configure the Connection
- Username: Enter the ServiceNow account username
- Password: Enter the ServiceNow account password
| Input | Comments | Default |
|---|---|---|
| Username | Username | |
| Password | Password |
OAuth 2.0 Authorization Code
OAuth 2.0 Authorization Code flow
ServiceNow supports OAuth 2.0 Authorization Code authentication. An OAuth application must be registered in the ServiceNow instance before configuring this connection.
Prerequisites
- A ServiceNow instance with administrator access
- Access to System OAuth > Application Registry in the ServiceNow instance
Setup Steps
- Log in to the ServiceNow instance as an administrator
- Navigate to System OAuth > Application Registry
- Click New and select Create an OAuth API endpoint for external clients
- Configure the application:
- Name: Enter a descriptive name
- Redirect URL:
https://oauth2.flowbuilder.eu.lansweeper.com/callbackfor EU sites orhttps://oauth2.flowbuilder.us.lansweeper.com/callbackfor US sites
- Save the application
- Copy the Client ID and Client Secret from the application record
Configure the Connection
- Authorize URL: Enter the OAuth authorization URL for the ServiceNow instance (e.g.,
https://dev12345.service-now.com/oauth_auth.do) - Token URL: Enter the OAuth token URL for the ServiceNow instance (e.g.,
https://dev12345.service-now.com/oauth_token.do) - Scopes: Enter space-separated OAuth scopes if required (optional)
- Client ID: Enter the Client ID from the OAuth application
- Client Secret: Enter the Client Secret from the OAuth application
Instance-Specific URLs
The Authorize URL and Token URL are specific to each ServiceNow instance. Replace dev12345 with the actual instance name.
This connection uses OAuth 2.0, a common authentication mechanism for integrations.
Read about how OAuth 2.0 works here.
| Input | Comments | Default |
|---|---|---|
| Authorize URL | The OAuth 2.0 Authorization URL for ServiceNow | |
| Token URL | The OAuth 2.0 Token URL for ServiceNow | |
| Scopes | Space separated OAuth 2.0 permission scopes for ServiceNow | |
| Client ID | Client Identifier of your app for ServiceNow | |
| Client Secret | Client Secret of your app for ServiceNow |
OAuth 2.0 Client Credentials
OAuth 2.0 Client Credentials flow
ServiceNow supports OAuth 2.0 Client Credentials authentication, which lets an integration authorize as a ServiceNow system (service) account without an interactive user. An OAuth application must be registered in the ServiceNow instance before configuring this connection.
Prerequisites
- A ServiceNow instance with administrator access
- Access to System OAuth > Application Registry in the ServiceNow instance
- An OAuth application that permits the client credentials grant type
Setup Steps
- Log in to the ServiceNow instance as an administrator
- Navigate to System OAuth > Application Registry
- Click New and select Create an OAuth API endpoint for external clients
- Configure the application:
- Name: Enter a descriptive name
- Save the application
- Copy the Client ID and Client Secret from the application record
Configure the Connection
- Instance URL: Enter the base URL of the ServiceNow instance (e.g.,
https://dev12345.service-now.com). The OAuth token URL is derived from it automatically. - Client ID: Enter the Client ID from the OAuth application
- Client Secret: Enter the Client Secret from the OAuth application
- Scopes: Enter space-separated OAuth scopes if required (optional)
Instance-Specific URL
The Instance URL is specific to each ServiceNow instance. Replace dev12345 with the actual instance name.
This connection uses OAuth 2.0, a common authentication mechanism for integrations.
Read about how OAuth 2.0 works here.
| Input | Comments | Default |
|---|---|---|
| Instance URL | The base URL of your ServiceNow instance (e.g., https://dev12345.service-now.com) | |
| Client ID | Client Identifier of your app for ServiceNow | |
| Client Secret | Client Secret of your app for ServiceNow | |
| Scopes | Space separated OAuth 2.0 permission scopes for ServiceNow |
Triggers
New and Updated Records
Retrieves existing and ongoing records for a specified ServiceNow table. Load history once, check for changes on a schedule, or both.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Table | The name of the ServiceNow table in which to create a record | |
| Look-back Date | The date the initial sync starts from, in YYYY-MM-DD format. Cannot be a future date. Leave empty to start from the first recurrence with no backfill. When set, the initial sync seeds each record modified on or after this date once, ignoring the trigger's visibility filters. | |
| Show New Records | When enabled, newly created records will be included in the trigger output. | true |
| Show Updated Records | When enabled, records that were updated after the last poll will be included in the trigger output. | true |
Actions
Create Configuration Item
Creates a single configuration item (CI) with the specified outbound and inbound relations within the specified Configuration Management Database (CMDB) table.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Class Name | CMDB class name. This is the name of the table that contains the desired CI records | |
| Configuration Item Attributes | The attributes of the configuration item to create. | |
| Configuration Item Inbound Relations | The inbound relations of the configuration item to create. | |
| Configuration Item Outbound Relations | The outbound relations of the configuration item to create. | |
| Configuration Item Source | Entity that created/updated the information. This must be one of the choice values specified in the discovery_source field in the Configuration Item [cmdb_ci] table. |
Create Incident
Creates an Incident with the specified field names and values
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Values | The names of the fields and their values to use when creating a record |
Create Table Record
Creates a record in the specified table with the specified field names and values.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Table | The name of the ServiceNow table in which to create a record | |
| Values | The names of the fields and their values to use when creating a record |
Create User
Creates a user with the specified field names and values.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Values | The names of the fields and their values to use when creating a record | |
| Name & Contact Information | First name, last name, and email address. | |
| First Name | The given name of the user. | |
| Last Name | The family name of the user. | |
| The email address used to contact the user. | ||
| Username | The login username used to authenticate the user. |
Delete Attachment
Deletes the attachment with a specific sys_id value.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sys ID | Sys_id value of the attachment to delete. |
Delete Configuration Item
Deletes the relation for the specified configuration item (CI).
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Class Name | CMDB class name. This is the name of the table that contains the desired CI records | |
| Sys ID | The Sys ID of the record being queried | |
| Relationship Sys ID | Sys Id of the relation to perform the operation on. |
Delete Incident
Delete an incident.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sys ID | The Sys ID of the record being queried |
Delete Table Record
Delete a record for a given ID in the specified table.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Table | The name of the ServiceNow table in which to create a record | |
| Sys ID | The Sys ID of the record being queried |
Delete User
Deletes a user.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sys ID | The Sys ID of the record being queried |
Get Attachment
Returns the metadata for the attachment file with a specific sys_id value.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sys ID | The Sys ID of the record being queried |
Get Attachment File
Returns the binary file attachment with a specific sys_id value.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sys ID | The Sys ID of the record being queried |
Get CMDB Class Metadata
Returns the metadata for the specified CMDB class.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Class Name | CMDB class name. This is the name of the table that contains the desired CI records |
Get Configuration Item Attributes
Returns attributes and relationship information for a specified configuration item (CI) record.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Class Name | CMDB class name. This is the name of the table that contains the desired CI records | |
| Sys ID | The Sys ID of the record being queried |
Get Incident
Gets an incident by ID.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sys ID | The Sys ID of the record being queried |
Get Knowledge Article
Returns specific knowledge article content and its field values.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Article ID | Sys_id or knowledge base (KB) number of a knowledge article in the Knowledge [kb_knowledge] table. | |
| Fields | Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results. | |
| Language | List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance. | |
| Search ID | Optional unless using the 'Search Rank' input. Unique identifier of search that returned this article. You can retrieve this value (articles.id element) using the 'List Knowledge Articles' action. | |
| Search Rank | Optional unless using the 'Search ID' input. Article search rank by click-rate (articles.rank) that you can retrieve using the 'List Knowledge Articles' action. | |
| Update View | Update view count and record an entry for the article in the Knowledge Use [kb_use] table. | false |
Get Knowledge Article Attachment
Returns a knowledge article attachment as a file.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Article Sys ID | Sys_id of the knowledge article with the attachment you intend to retrieve. Located in the Knowledge Bases [kb_knowledge] table. | |
| Attachment Sys ID | Sys_id of record to which the attachment belongs. |
Get Table Record
Get a record for a given ID in the specified table.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Table | The name of the ServiceNow table in which to create a record | |
| Sys ID | The Sys ID of the record being queried |
Get User by ID
Gets a user by ID.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sys ID | The Sys ID of the record being queried |
Get User by Username
Retrieve a user by username.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Username | The login username used to authenticate the user. |
List Attachments
Returns the metadata for multiple attachments.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sysparm Query | Encoded query used to filter the result set. Syntax: sysparm_query=<col_name> |
|
| Fetch All | When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled. | false |
| Pagination | Page size and offset for paginated retrieval. | |
| Sysparm Limit | Limit to be applied on pagination. Default is 1000. Unusually large values can impact system performance. | |
| Sysparm Offset | Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records. |
List Configuration Items
Returns the available configuration items (CI) for a specified Configuration Management Database (CMDB) class (table).
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Class Name | CMDB class name. This is the name of the table that contains the desired CI records | |
| Fetch All | When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled. | false |
| Pagination | Page size and offset for paginated retrieval. | |
| Sysparm Limit | Maximum number of records to return. For requests that exceed this number of records, use the sysparm_offset parameter to paginate record retrieval. Allows numbers from 0 to 100. | |
| Sysparm Offset | Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks.For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records.Don't pass a negative number in the sysparm_offset parameter. | |
| Sysparm Query | All parameters are case-sensitive. Queries can contain more than one entry, such as sysparm_query=<col_name> |
List Featured Knowledge Articles
Returns a list of the most-viewed knowledge articles and featured knowledge articles.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Filters | Optional query controls to sort and refine the results. | |
| Fields | Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results. | |
| Knowledge Base Sys IDs | Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to. | |
| Language | List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance. | |
| Fetch All | When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled. | false |
| Pagination | Page size and offset for paginated retrieval. | |
| Limit | Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval. | |
| Offset | Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'. |
List Incidents
Gets a list of all incidents.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sysparm Query | Encoded query used to filter the result set. Syntax: sysparm_query=<col_name> |
|
| Fetch All | When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled. | false |
| Pagination | Page size and offset for paginated retrieval. | |
| Sysparm Limit | Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset | |
| Sysparm Offset | Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records. |
List Knowledge Articles
Returns a list of knowledge base (KB) articles which can be searched and filtered using various parameters.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Filters | Optional query controls to sort and refine the results. | |
| Filter | Encoded query to use to filter the result set. | |
| Fields | Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results. | |
| Knowledge Base Sys IDs | Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to. | |
| Language | List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance. | |
| Query | Text to search for, can be empty. | |
| Fetch All | When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled. | false |
| Pagination | Page size and offset for paginated retrieval. | |
| Limit | Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval. | |
| Offset | Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'. |
List Most Viewed Knowledge Articles
Returns a list of knowledge articles prioritized by most-viewed.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Filters | Optional query controls to sort and refine the results. | |
| Fields | Comma-separated list of fields from the Knowledge [kb_knowledge] table to show details in results. | |
| Knowledge Base Sys IDs | Comma-separated list of knowledge base sys_ids from the Knowledge Bases [kb_knowledge_base] table to restrict results to. | |
| Language | List of comma-separated languages in two-letter ISO 639-1 language code format to restrict results to. Alternatively type 'all' to search in all valid installed languages on an instance. | |
| Fetch All | When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled. | false |
| Pagination | Page size and offset for paginated retrieval. | |
| Limit | Maximum number of records to return. Unusually large limit values can impact system performance. For requests that exceed this number of records, use the Offset input to paginate record retrieval. | |
| Offset | Starting record index for which to begin retrieving records. Use this value to paginate record retrieval. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time this endpoint is called, offset is set to '0'. |
List Table Records
Lists records in the specified table.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Table | The name of the ServiceNow table in which to create a record | |
| Sysparm Query | Encoded query used to filter the result set. Syntax: sysparm_query=<col_name> |
|
| Fetch All | When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled. | false |
| Pagination | Page size and offset for paginated retrieval. | |
| Sysparm Limit | Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset | |
| Sysparm Offset | Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records. |
List Tables
Retrieve a list of all tables.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| Sysparm Fields | Comma-separated list of fields to return. If not specified, all fields are returned. | |
| Sysparm Query | Encoded query used to filter the result set. Syntax: sysparm_query=<col_name> |
|
| Fetch All | When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled. | false |
| Pagination | Page size and offset for paginated retrieval. | |
| Sysparm Limit | Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset | |
| Sysparm Offset | Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records. |
List Users
Gets a list of all users.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sysparm Query | Encoded query used to filter the result set. Syntax: sysparm_query=<col_name> |
|
| Fetch All | When enabled, automatically fetches all pages of results. The offset/limit inputs are ignored when this is enabled. | false |
| Pagination | Page size and offset for paginated retrieval. | |
| Sysparm Limit | Max number of records to return. Large values can impact performance. For pagination with large data sets include the Sysparm Offset | |
| Sysparm Offset | Starting record index for which to begin retrieving records. This functionality enables the retrieval of all records, regardless of the number of records, in small manageable chunks. For example, the first time you call this endpoint, sysparm_offset is set to '0'. To simply page through all available records, use sysparm_offset=sysparm_offset+sysparm_limit, until you reach the end of all records. |
Multipart Upload Attachment
Uploads a multipart file attachment.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| File | The file to attach to the record. | |
| File Name | Name to give the attachment. | |
| Table | Name of the table to which you want to attach the file. | |
| Sys ID | Sys_id of the record on the specified table to which you want to attach the file. |
Raw Request
Send raw HTTP request to ServiceNow.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Table | The name of the ServiceNow table in which to create a record | |
| Sys ID | The Sys ID of the record being queried | |
| Method | The HTTP method to use. | |
| Data | The HTTP body payload to send to the URL. | |
| Form Data | The Form Data to be sent as a multipart form upload. | |
| File Data | File Data to be sent as a multipart form upload. | |
| File Data File Names | File names to apply to the file data inputs. Keys must match the file data keys above. | |
| Query Parameter | A list of query parameters to send with the request. This is the portion at the end of the URL similar to ?key1=value1&key2=value2. | |
| Header | A list of headers to send with the request. | |
| Response Type | The type of data you expect in the response. You can request json, text, or binary data. | json |
| Timeout | The maximum time that a client will await a response to its request | |
| Retry Delay (ms) | The delay in milliseconds between retries. This is used when 'Use Exponential Backoff' is disabled. | 0 |
| Retry On All Errors | If true, retries on all erroneous responses regardless of type. This is helpful when retrying after HTTP 429 or other 3xx or 4xx errors. Otherwise, only retries on HTTP 5xx and network errors. | false |
| Max Retry Count | The maximum number of retries to attempt. Specify 0 for no retries. | 0 |
| Use Exponential Backoff | Specifies whether to use a pre-defined exponential backoff strategy for retries. When enabled, 'Retry Delay (ms)' is ignored. | false |
Update Configuration Item
Updates a single configuration item (CI) with the specified outbound and inbound relations within the specified Configuration Management Database (CMDB) table.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| Sys ID | The Sys ID of the record being queried | |
| API Version | The version of the ServiceNow API to use | |
| Class Name | CMDB class name. This is the name of the table that contains the desired CI records | |
| Configuration Item Source | Entity that created/updated the information. This must be one of the choice values specified in the discovery_source field in the Configuration Item [cmdb_ci] table. | |
| Configuration Item Attributes | The attributes of the configuration item to create. |
Update Incident
Updates an Incident with the specified field names and values
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sys ID | The Sys ID of the record being queried | |
| Values | The names of the fields and their values to use when creating a record |
Update Table Record
Updates a record in the specified table with the specified field names and values.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Table | The name of the ServiceNow table in which to create a record | |
| Sys ID | The Sys ID of the record being queried | |
| Values | The names of the fields and their values to use when creating a record |
Update User
Updates a user with the specified field names and values.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| Sys ID | The Sys ID of the record being queried | |
| Values | The names of the fields and their values to use when creating a record | |
| Username | The login username used to authenticate the user. | |
| Name & Contact Information | First name, last name, and email address. | |
| First Name | The given name of the user. | |
| Last Name | The family name of the user. | |
| The email address used to contact the user. |
Upload Attachment
Uploads a specified binary file as an attachment to a specified record.
| Input | Comments | Default |
|---|---|---|
| Connection | The ServiceNow connection to use. | |
| Instance URL | The URL of the specific ServiceNow instance to use for API requests | |
| API Version | The version of the ServiceNow API to use | |
| File | The file to attach to the record. | |
| File Name | Name to give the attachment. | |
| Table | Name of the table to attach the file to. | |
| Sys ID | Sys_id of the record in the table specified in table_name that you want to attach the file to. |