How you renew depends on your license type. Check your license type if you're not sure.
With a digital license, your subscription renews automatically, and you manage your renewal settings yourself in the Subscription Portal in your Lansweeper Site. See Manage renewals. Site owner access is required, and the portal isn't available for partner-managed subscriptions.
The rest of this article covers renewing a physical license. You can't renew an existing physical license through our online store or reseller portal.
To update your contact information or ask about your renewal, contact the Lansweeper Sales team or your Lansweeper sales representative directly.
Renewing through Lansweeper
If you didn't cancel recurring billing, your billing contact (set during your initial purchase) receives an email from your Lansweeper sales representative 60 to 90 days before your subscription expires.
To change or cancel your subscription, contact the Lansweeper Sales team or your sales representative more than 30 days before your renewal.
You can't renew early, because your current and renewed subscriptions would overlap. But you can approve the renewal in advance. Contact the Lansweeper Sales team via our sales form to set up an early renewal.
When your renewal completes, a confirmation email with your receipt and instructions to obtain your newly generated license key is sent to your billing contact. Apply the new key to your installation. The license period starts when your new key is generated.
Your new contract starts once an invoice is generated, so you won't be billed for multiple contracts at once. To generate the invoice, provide a purchase order or a signed DocuSign document.
Renewing through Cleverbridge
If you didn't cancel recurring billing, your billing contact (set during your initial purchase) receives an automated email 60 days before your subscription expires. This email includes your renewal cost and renewal instructions.
If you canceled recurring billing, you won't receive the automated renewal email. To renew after canceling, contact the Lansweeper Sales team. Contacting Lansweeper directly gets you the latest information from your representative.
You can't renew early, because your current and renewed subscriptions would overlap. But you can approve the renewal in advance. Contact the Lansweeper Sales team via our sales form to set up an early renewal. You can also fill in a new Cleverbridge PO form to set up your next renewal.
Your new contract starts once an invoice is generated, so you won't be billed for multiple contracts at once.
When your renewal completes, a confirmation email with your receipt and instructions to obtain your newly generated license key is sent to your billing contact. Apply the new key to your installation. The license period starts when your new key is generated.
If you purchased through a reseller, billing-related emails go only to your reseller, not to you. To check your renewal status, contact your reseller.