The Subscription Portal is available for Starter, Pro, and Enterprise plans. Support for the Free plan is coming soon. Only site owners can access the Subscription Portal.
The Self-Service Subscription Management Portal gives you a single place to manage your Lansweeper subscription, billing, payments, and invoices — without needing to contact a sales representative.
From the Subscription Portal, you can:
- View your current subscription plan, assets, add-ons, pricing, and renewal settings.
- Change your plan or adjust your asset coverage with live price previews.
- Manage renewal settings and request upgrade quotes.
- View and update billing details, add payment methods, and control automatic payments.
- Browse, download, and pay invoices.
Access the Subscription Portal
To access the Subscription Portal:
- Log in to Lansweeper Platform and select your site.
- Go to Site settings > Subscription plan.
- Select Manage subscription.
The portal opens in a new view where you can manage your subscription.
Only site owners can access the Subscription Portal. If you don't see the Manage subscription option, contact your site owner.
Availability
The Subscription Portal is available for Starter, Pro, and Enterprise plans. Support for the Free plan is coming soon.
The Subscription Portal is not yet available for partner-managed subscriptions. If your subscription is managed by a partner, you will see a message indicating that subscription management is handled by your partner.
Billing provider
Your billing experience in the Subscription Portal depends on your billing provider:
- Direct billing (Lansweeper): You can manage billing details, payment methods, and invoices directly within the Subscription Portal.
- Cleverbridge (merchant of record): The portal redirects you to Cleverbridge to manage billing and payment information.
The Subscription Portal clearly indicates which billing provider applies to your account.
Contact sales
If you have questions about your billing or subscription that can't be resolved through the Subscription Portal, select Contact Sales. This creates a case with your assigned account manager.